General responsibilities & duties
- Collect business and systems requirements from internal customers, write project plans, and drive project schedules from development commit to release.
- Lead and coordinate design/implementation efforts to develop optimal solutions to support the localization program across engineering, editorial and QA verticals.
- Work with content creators, customer strategy owners, and content infrastructure teams to define and streamline processes upstream and drive internationalization best practices.
- Clearly communicate roadmaps, progress, risks and change control to senior management and internal cross-functional and remote project teams.
- Manage, execute and own traditional localization program management tasks, such as working with stakeholders to define localization scope.
- Understand how to make appropriate trade-offs to optimize time-to-delivery.
- Engage and build relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, etc.) to launch successful localized products.
- Design and implement efficient and scalable end-to-end localization frameworks for multiple products and diverse content types
- Proactively identify and prioritize technical and process issues that affect localized product relevancy, quality, and functionality.
- Partner with vendors to ensure that the right resources are in place and all deliveries are completed at the expected standards.
Skills required
- Strong written and verbal communication skills
- Experience working in a global cross-functional team
- Experience managing localization vendors and contractors
- Experience with CAT tools
- Thorough understanding of translation technologies: translation memories, translation management systems, machine translation, etc.
- Familiarity with internationalization standards such as Unicode and CLDR
- Experience with localization platforms, file formats and CAT tools – such as SDL Trados Studio, Idiom WorldServer, or any similar in-house localization tools and platform that manages and/or automates the translation workflow
- Communication skills, experience to work effectively across time zones and cultures
- Experience with SQL, as well as proven experience to process and analyze complex data sets, and interpret them to make business decisions
- Experience to drive results in cross-functional teams
- Experience to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
MIIS Resources to acquire these skills
- Program Management by Eva Klaudinyova
- Quality & Supplier management class by Eva Klaudinyova
- Localization Sales & Solution Development (Workshop) by Jon Ritzdorf
- Leadership in Localization Management by Eva Klaudinyova
- Translation Technology; Adv Translation Technology by Adam Wooten
- Advanced Business Applications by Kevin Morenzi
- Design, Internationalization & Culture by David Mohr
- Intercultural competency classes such as “Working across cultures” and “Intercultural Group Dynamics”
